Preferred Jewelers International™ is a nationwide network of premier
independently owned and operated jewelry stores.
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What does the free Nationwide Warranty cover?
1) FREE LIFETIME MAINTENANCE: Jewelry items must be in perfect, like new or new condition to be eligible for the Preferred Warranty. To keep your warranty valid, you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated in the Preferred website data base. Customer and retailer will be notified by email 30 days and again 14 days before your inspection “due date.” Having work done on your jewelry out of the Preferred Network can void your warranty unless authorized by Preferred Headquarters. Please ensure that we have a valid email address on file. Should your warranty show as lapsed, and repairs are necessary, the retailer may then charge the customer to bring the item back into warrantable condition and then update and reinstate the warranty. If no repairs are needed the warranty can be updated after a thorough inspection and cleaning.
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2) PREFERRED JEWELERS will replace a natural mined or lab grown, round diamond up to .20ctw at no additional charge to the customer. Excluding Fancy Cut and Fancy Color Diamonds and Invisible Set Rings.
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3) RE-SIZING*:After the initial sizing of your ring at purchase, when possible, a Preferred Jeweler will provide re-sizing of your ring 1x per year. Some rings are not sizable, especially if there is a large size difference or if it will compromise the integrity of your ring. *xcluding Eternity Bands and Invisible Set Jewelry.
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4) MINOR RE-TIPPING OF PRONGS*: Preferred will cover minor re-tipping of 1 or 2 prongs if it is required when replacing a missing diamond. *In the instances where Rhodium is required, a charge may be incurred.
"We highly value the sentiment of your jewelry. This is a limited lifetime warranty. Your Preferred Jeweler may recommend rebuilding (or reconstructing) your setting, for an additional cost, to preserve the value and integrity of your jewelry and to be able to maintain your warranty."
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5) INSPECTIONS AND CLEANING: Steam and ultrasonic cleaning will be used to keep your jewelry in pristine condition.
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6) TIGHTENING OF DIAMONDS AND GEMS: Preferred recommends and requires that you visit your Preferred retailer every 6 months to have your jewelry microscopically inspected to check for any loose diamonds and perform any necessary adjustments.
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7) Preferred Warranties are not transferable to another person. Please visit a Preferred Retailer to see if your jewelry is eligible for a new warranty.
* The Free Preferred Warranty is a Limited Lifetime Maintenance Warranty. Criteria for issuing a warranty varies by retailer. Life is unpredictable. In the event you lose your center stone or the entire piece of jewelry, insurance is the best way to have it replaced. Please make sure you are covered by insurance for those unpredictable moments in life.
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Where can I have my jewelry serviced if I move?
Moving? Just click on the tab titled Nationwide Presence on our website to locate the nearest Preferred retailer in your new town. They will be happy to help you maintain the beauty and longevity of your jewelry. To look up retailers you can go on to the Preferred Website and click on the tab NATIONWIDE PRESENCE. The drop down gives you 2 choices. One is to look by a list or 2, click on FIND A RETAILER and our map will open. Put your zip code in the search bar and click enter. It will pop up the closest retailer to you. Then if you click just on the address it will open in a bigger map and show you exactly how far away from you they are.
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What happens if I move to a new location with no Preferred Jeweler near me?
If you happen to move to a new location where there is no Preferred Jeweler near you and you need service, please contact Preferred Headquarters. Call our toll free number 888-998-8874 and we will advise you on how to proceed.
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What happens if I lose a diamond?
The Nationwide Warranty covers the replacement of any missing natural diamonds up to .20 ctw. If you lose a small diamond, take your item into the nearest Preferred Jeweler with your warranty number or card. They will be able to track your warranty in the Preferred Database. Keeping your warranty up to date and in good standing will assure that your diamonds can be replaced. If your warranty has lapsed, you will have the option to pay for this repair to bring your item back into pristine "like new" condition. Then the warranty can be updated and reinstated and put back in good standing. Insurance is always recomended for your center stone or for larger diamonds or loss.
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What happens if your item has withstood major duress, for example if it has been slammed in a door. Is it still eligible for free repairs under the warranty?
Any kind of personal accidental damage to your jewelry would not be covered under the Preferred Warranty. The warranty states clearly what is covered and hence the requirement for the semi annual inspection to keep your jewelry items in warrantable condition. If this should occur the retailer has the option to implement a charge to get your jewelry back in warrantable condition and then reinstate the warranty. Insurance coverage is highly recommended.
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Can my Preferred warranty be transferred to another person?
No, but if the item is in perfect "like new" condition it may be eligible for a new warranty to be registered to the new owner. Find a Preferred retailer near you to find out what you may need to do to qualify. Call us, we'd be happy to advise you.
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Can I look up my Preferred Warranty information?
Yes! To look up your warranty information please go to www.preferredjewelersinternational.com
Click on the FIND YOUR WARRANTY tab.
Enter your warranty number and the last name on the warranty and submit.
Can't find your warranty card or number? Just give us a call and we'd be happy to help you.